News
Exambela is a thought leader in our field, we routinely publish research and are sought-out for airport industry commentaries and perspectives.
- ACI World Economics Standing Committee Meeting, Athens, Greece, November 27-29, 2023 >
- Global Airport Development (GAD) Worldwide, Barcelona, Spain, November 7-9, 2023 >
- David Feldman wins ACI EUROPE World Business Partner award >
- ACI EUROPE, Annual Congress & General Assembly, Rome, Italy, June 22-24, 2022 >
- Global Airport Development, Americas, San Juan, Puerto Rico, May 24-26, 2022 >
- ACI EUROPE, Regional Airport Forum, Palermo, Italy, March 28-30, 2022 >
- Global Airport Development , Zurich, Switzerland, November 29--December 1, 2021 >
- 30th ACI EUROPE Annual Assembly & Congress, November 17, 2020 >
- Global Airport Development Conference, November 13, 2020 >
- An Open Letter to airport industry friends and colleagues: “Welcome back – we missed you.” >
- European Airports post-Covid19: 5 Predictions and 3 Uncertainties >
- ACI 12th Airport Economics & Finance Conference & Exhibition, Kuala Lumpur, Malaysia, 25-26 March 2020 >
- Global Airport Development, Dublin, Ireland, November 12-14, 2019 >
- Why People Make the Difference in a Digital Age – What every airport CEO needs to know >
- ACI EUROPE Annual Assembly & Congress, Limassol, Cyprus, June 26-28, 2019 >
- Future Travel Experience, Istanbul, Turkey, June 19-20, 2019 >
- Creating a Tourism Destination from an Airport Hub, a WTTC White Paper >
- Global Airport Development, Hamburg, Germany, November 27-29, 2018 >
- ACI EUROPE/World Annual General Assembly, Brussels, Belgium, June 18-20, 2018 >
- Global Airport Development Americas, Denver, USA, June 13-15, 2018 >
- Airport Innovation Labs: Genuine Disruptors or Flavor of the Month >
- Global Airport Development, Paris, France, November 7-9, 2017 >
- Improving Customer Experience at Airports – What Airports Can learn from Ryanair? >
- Global Airport Development, Lisbon, Portugal, November 29-December 1, 2016 >
- ACI EUROPE, Annual Assembly, Athens, Greece, June 20-22, 2016 >
- ACI 8th Annual Airport Economics & Finance Conference, London, United Kingdom, March 7-9, 2016 >
- Global Airport Development, Amsterdam, Netherlands, November 9-12, 2015 >
- ACI EUROPE, Annual Assembly, Prague, Czech Republic, June 24-26, 2015 >
- Global Airport Development ASIA, Kuala Lumpur, Malaysia, June 9-11, 2015 >
- Airport Leadership Forum, Munich, Germany, December 1-3 2014 >
- Global Airport Development Conference, Athens, Greece, November 17-20 2014 >
- ACI EUROPE’s Annual Assembly, Frankfurt , Germany June 16-18, 2014 >
- ACI EUROPE’s Regional Airports’ Conference & Exhibition, Madeira, Portugal, May 12-14, 2014 >
- Global Airport Development, November 4-7, 2013 >
- Airport Leadership & Change Management Forum, October 23-25, 2013 >
- ACI Airport Economics Conference, Singapore March 6-8, 2013 >
- Thriving in an Age of Airport Uncertainty >
- Global Airport Development, Paris, November 2012 >
- Airport Leadership & Change Management Forum, London, October 2012 >
- Regional Airports Forum, Ljubljana, Slovenia, April 2012 >
- Global Airport Development, Barcelona, November 2011 >
- Exambela 2011 European Airport Leadership Peer Survey >
- Airport Leadership & Change Management Forum, Dublin, September 2011 >
- FrenchConnect, Lille, March 2011 >
- Global Airport Development, Dublin, November 2010 >
- ACI EUROPE – Policy Outlook for Europe's Airport >
- French Connect, Tarbes/Lourdes, May 2010 >
- SMAG – ACI EUROPE's Small and Medium size Airports Action Group, Dubrovnik, March 2010 >
- Infrastructure Investment World, December 2009 >
- Global Airport Development, Berlin, November 2009 >
- ALFA – ACI, Basel, October 2009 >
- Diversify, Differentiate, Innovate: Airport Strategies for Success in a New World >
Why People Make the Difference in a Digital Age – What every airport CEO needs to know
This new commentary from Exambela Consulting takes a contrarian perspective on airport innovation and the trends towards automation. Airports cannot create sustainable competitive advantage by automation alone and if automation of customer processes simply results in passengers arriving later at the airport, there is no real value add. This commentary makes the case why human interaction – as part of an overall customer experience strategy -- is best compliment an airport’s digital and automation strategy. Several airport CEOs contributed to this commentary.